Shipping & Returns

The short version

You have 3 days from delivery to ask for a return or an exchange. The bag must be unused, with its original packaging and tags intact. A ₹250 reverse-shipping charge applies to every return and exchange.

When you can return or exchange

Email us within 3 days of your order being delivered and we'll start the process. After that window we're not able to accept a return or an exchange, so please check the bag as soon as it arrives.

The condition it has to be in

So we can accept it back, the bag must be:

— unused, unmarked and free of scratches, scuffs or odour
— complete with its original packaging, dust bag and tags
— sent back exactly as it reached you

If a bag comes back used, damaged or incomplete, we can't refund or exchange it, and we'll return it to you.

The ₹250 reverse-shipping charge

Collecting the bag from your address costs us money, so a flat ₹250 applies to every return and exchange. On a return it's deducted from your refund. On an exchange we'll share a payment link before the replacement is dispatched.

How to request one

Email info@greymont.co.in or DM us on Instagram within 3 days of delivery with your order number, whether you'd like a return or an exchange, and a few clear photos of the bag and its packaging. We reply within one to two working days and arrange a pickup from your address, so you don't need to visit a courier office.

Exchanges

You can exchange for any other design that's in stock. If the new design costs more, we'll send a payment link for the difference. If it costs less, we'll refund the difference. Your replacement is dispatched once the original bag reaches us and passes inspection.

Refunds

We inspect every returned bag, usually within 2–3 working days of it reaching us, and email you the outcome. Approved refunds are sent back to your original payment method within 5–7 working days, less the ₹250 reverse-shipping charge. Your bank may take a little longer to show it. If you paid cash on delivery, we refund to a bank account or UPI ID you share with us.

If your bag arrived damaged or wrong

Email info@greymont.co.in or DM us on Instagram within 3 days with photos of the bag and the packaging, and we'll arrange the pickup and sort out a replacement or a refund. It helps if you photograph the parcel before opening it.

Cancellations

You can cancel an order for a full refund any time before it's dispatched. Email info@greymont.co.in or DM us on Instagram with your order number. Once it has shipped, the terms above apply instead.