Contact
A question about an order, a return, the leather or caring for your bag? Write to us or call, and a real person will answer, usually within one working day.
- Business name
- Greymont
- info@greymont.co.in
Before you write.
How soon will it ship?
Orders are dispatched within 2 days and usually arrive 3–7 working days after that. You'll get a tracking link by email or SMS as soon as it ships. Shipping policy.
How much is shipping?
Shipping is calculated at checkout before you pay. Any charge is always shown at checkout before you pay.
How do returns and exchanges work?
You have 3 days from delivery to ask for a return or an exchange. The bag needs to be unused with its original packaging and tags intact, and a ₹250 reverse-shipping charge applies. Email info@greymont.co.in or DM us on Instagram to start one. Read the full policy.
When will I get my refund?
Once the bag reaches us and passes inspection (usually 2–3 working days), refunds go back to your original payment method within 5–7 working days, less the ₹250 reverse-shipping charge.
Can I cancel my order?
Yes, any time before it's dispatched, for a full refund. Email info@greymont.co.in with your order number. Once it has shipped, our returns and exchanges policy applies instead.
Still have a question? Write to info@greymont.co.in. A real person replies, usually within a day.